Fortunately, the little girl turned out fine but for several years now, Lucy has been receiving emails telling her that she must bring her daughter back for a checkup. Once she took her youngest daughter to get her eyes checked. Lucy Thorpe, a digital marketing specialist, shared this story of bad customer service. Threatening a client that something bad might happen if they don’t buy your service More and more people abandon the brand, and consequently, the business is gradually dying. So each time you lose one client because of bad customer service, multiply this number by at least 9.Īnd then if you do nothing about it, things get only worse (ha, that’s what my dentist says about carries). And around 13% will tell more than 20 people. The problem is that an average dissatisfied customer is going to tell between 9-15 people about their bad experience.

Okay, you got it.īut what’s so horrifying about losing a customer or two? Companies around the globe lose and find thousands of clients on a daily basis. Losing the former leads to losing the latter as well. What consumers want when things go wrong by Customer Rage Study (2017) How can bad customer service actually damage your business?Ĭustomers equal money.

Bad skype customer service